Discover Your Perfect Shopping Destination

1. Information We Collect

We collect personal information that you voluntarily provide when creating an account, placing an order, subscribing to our newsletter, or contacting us. This may include your name, email address, phone number, and delivery address.

2. How We Use Your Information

Your information is used to process and deliver orders, provide order updates, respond to customer enquiries, manage returns, and improve your overall shopping experience.

3. Cash on Delivery (COD)

Living Buy Hub currently accepts Cash on Delivery (COD) for eligible orders. Your order details may be used to arrange delivery and collect the order amount at the time of delivery.

4. Order and Delivery Information

We may use your name, phone number, and delivery address to confirm, process, ship, and deliver your orders. This information may also be used to contact you regarding your order when necessary.

5. Customer Support

When you contact our support team, we may collect information such as your name, contact details, order ID, and the details of your enquiry to provide appropriate assistance.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand browsing activity, and provide a smoother shopping experience.

7. Marketing Communications

With your consent, we may send you information about new products, special offers, promotions, and other shopping-related updates. You can unsubscribe from promotional emails at any time.

8. Data Sharing

We do not sell or rent your personal information. We may share necessary information with trusted service providers involved in order processing, shipping, delivery, website operations, and customer support.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no method of storing or transmitting information can be guaranteed to be completely secure.

10. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate business requirements. You may also contact us regarding any privacy-related concerns or questions.

1. Acceptance of Terms

By accessing and using Living Buy Hub, you agree to follow these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

2. Products and Pricing

We make reasonable efforts to ensure that product descriptions, images, availability, and prices are accurate. However, product information and prices may change without prior notice. We reserve the right to correct any errors or inaccuracies.

3. Orders and Cash on Delivery (COD)

By placing an order, you agree to purchase the selected products. Living Buy Hub currently accepts Cash on Delivery (COD) for eligible orders. The order amount must be paid in cash when the order is delivered to you.

4. Order Confirmation and Cancellation

After placing an order, you will receive an order confirmation with your order details. We reserve the right to cancel or refuse an order due to product unavailability, incorrect product information, suspicious activity, or other valid reasons. Customers may request cancellation or modification within the permitted time period.

5. Shipping and Delivery

Delivery times are estimates and may vary depending on your location, product availability, courier services, weather, and other circumstances. We are not responsible for delays caused by circumstances beyond our reasonable control.

6. Product Availability

Product availability may change without notice. If an ordered product becomes unavailable, we may cancel the affected item or order and notify you accordingly.

7. Returns and Refunds

Eligible products may be returned within the applicable 7-14 days return period from the date of delivery. Products must generally be unused, undamaged, and returned in their original packaging. Refunds for eligible returns will be processed according to our Return & Refund Policy.

8. Customer Responsibilities

Customers are responsible for providing accurate name, phone number, and delivery address information. Customers should also be available to receive their COD orders and provide the required order amount at the time of delivery.

9. Website Use

You agree to use the Living Buy Hub website only for lawful shopping purposes. You must not misuse the website, attempt unauthorized access, interfere with its operation, or engage in activities that may harm the website or other users.

10. Limitation of Liability

Living Buy Hub is not responsible for indirect, incidental, or consequential losses arising from the use of our website, products, or services, to the extent permitted by applicable law. Our responsibility for a product-related claim will generally be limited to the purchase value of the affected product.

Return Window: Most eligible products can be returned within 7-14 days from the date of delivery, depending on the product category.

1. Return Eligibility

Products must be unused, unwashed, undamaged, and in their original packaging with all tags, accessories, and included items intact.

2. Non-Returnable Products

Customized or personalized products, opened personal care items, perishable food products, digital services, gift cards, and items marked as final sale may not be eligible for return.

3. How to Initiate a Return

Contact our support team within the applicable return period with your order ID and the reason for your return. Our team will provide the necessary return instructions.

4. Return Inspection

Returned products will be inspected after we receive them. The item must meet the return eligibility requirements before a refund or replacement can be approved.

5. Refund Processing

Once your return is approved, the eligible refund will generally be processed within 5-7 business days.

6. Cash on Delivery (COD) Refunds

For Cash on Delivery (COD) orders, approved refunds may be provided through a suitable bank transfer method or store credit, as applicable.

7. Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, defective, or wrongly delivered product caused by us.

8. Exchanges

Exchanges may be available for eligible products, subject to availability. Customers should contact our support team with their order ID and preferred replacement product.

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and supporting photographs so we can assist you.

10. Return Conditions

Products returned without prior approval, outside the applicable return period, or without the required original packaging and accessories may not be accepted. Living Buy Hub reserves the right to determine return eligibility according to this policy.